Regency

Recent Crime statistics for Norfolk indicate that there has been an increase in annual crime from last year.

Norfolk burglary crime statistics

Annual crime rate in Norfolk county is 2.3 crimes per 1000 people. Compared to the national crime rate, Norfolk’s rate is at 54% as of December 2024.Burglary crime makes up 2.9% of all crimes reported in the county. The total number of “burglary crime” is 1.9k, and this number has increased by 8.2% when compared year-over-year in the period of November 2023 – October 2024.

Norfolk county

crime statistic

England & Wales

2.3

annual crime rate per 1k workday people

4.2

54%

ratio of national crime rate

100%

2.9%

share of all crimes

4.1%

1.9k

crimes reported

238k

8.2%

annual change

-3.7%

Let us take care of protecting your business and assets with our Keyholding and Alarm Response service.

Why Choose Regency’s Keyholding Service

24/7 Property Coverage

Given the non-stop nature of emergencies and security challenges, our keyholding service operates continuously, day and night. We are always ready to address your needs, ensure the security of your property, and provide access to authorised individuals whenever necessary.

Accredited, Trained & Licensed Security Officers

Our keyholding service meets and exceeds industry and insurance benchmarks, giving you confidence that your property is managed to the highest legal and professional standards. This ensures the protection of your assets while helping you meet your security and risk management obligations.

Minimised Risk for You and Your Staff

Our keyholding services remove the need for you or your staff to personally attend to alarm activations, which can be hazardous and stressful. This approach not only protects you and your team but also guarantees that security incidents are handled by experts trained for such potentially dangerous situations.

Prevention of False Alarms

False alarms can be disruptive and cause undue stress. Our service addresses these issues by sending security officers to check and confirm alarm activations. If an alarm is found to be false, they will reset the system and secure your property, saving you time and reducing worries while keeping your premises safe.

Reduced Damage Risk

Our officers’ rapid response to alarms is crucial. They quickly assess the situation to determine if there is an actual threat or damage to your property. Their prompt action helps prevent potential damage, protect your premises from additional risks, and ensure a swift resolution to any problems.

Guaranteed Peace of Mind

The primary advantage of choosing Regency is the peace of mind it offers. Knowing that your property is constantly monitored and that any alarms will be competently and swiftly managed allows you to focus on your core activities with confidence and security. This peace of mind is invaluable, providing you with the comfort of knowing that your property is in expert hands.

Keyholding Frequently Asked Questions

What is keyholding?

Keyholding is a security service in which a company maintains a set of your property’s keys at a secure, off-site location. This arrangement enables trained security personnel to access your property swiftly for alarm responses or security inspections, ensuring rapid responses to any security issues.

Is your keyholding service available 24/7?

Yes, our keyholding service is available 24 hours a day, every day of the year. We recognise that security concerns can arise at any time, and we are dedicated to continuously safeguarding your property.

Are your security officers trained and licensed?

Yes, all our security officers receive comprehensive training and possess valid SIA (Security Industry Authority) licences. Their training equips them to manage various security situations effectively and professionally.

What happens if a false alarm is triggered?

If a false alarm occurs, our security officer will conduct a thorough inspection of your property to ensure its security. Afterwards, they will reset the alarm system and secure your property before departing. You will be informed about the false alarm and any relevant actions taken.

Can you handle emergencies or incidents at my property?

Yes, our security officers are proficient in managing emergencies and various incidents. In the event of a genuine threat or emergency, they will adhere to established protocols, which may include contacting the police or emergency services and implementing measures to secure your property.

How are my property’s keys secured?

Your keys are securely stored at an off-site location, accessible only to authorised personnel. Each set of keys is anonymously coded and carefully tracked to maintain their security and prevent unauthorised access to your property.

Why Choose Regency for Your Alarm Response Service

At Regency, we understand that each business has its unique challenges and security needs. By tailoring our services, we ensure effective protection against a broad range of threats, from unauthorised access to emergencies, making your business more resilient. We aim to provide a security service that not only responds to alarms but does so in a way that aligns with your specific operational and security goals.

Our in-depth knowledge of your area allows us to respond quickly to alarms, reducing the likelihood of security breaches. This local insight ensures faster response times and enhanced security for your premises. Our offerings include both keyholding and alarm response services, which are closely integrated to ensure your company receives the highest level of protection. By entrusting us with a set of keys to your premises, our security team can quickly gain entry in response to an alarm trigger, thus ensuring the most rapid response time achievable.

Alarm Response Frequently Asked Questions

How quickly can Regency respond to an alarm?

Thanks to our nationwide network of response teams, our response times are among the best in the industry. We aim to be on-site as quickly as possible, with specific response times depending on your location relative to our nearest team. Our goal is to minimise any potential damage or risk to your property.

Is the service available 24/7?

Yes, our Alarm Response Service operates 24 hours a day, 7 days a week, 365 days a year. We understand that security concerns don’t adhere to a 9-to-5 schedule, which is why we’re always on call to protect your interests.

Can Regency handle all types of alarm activations?

Absolutely. Our teams are trained to respond to a wide variety of alarm types, including but not limited to break-ins, fires, and technical alarms. Upon arrival, they will assess the situation and act accordingly, following predefined protocols tailored to your specific needs.

What happens if an alarm is triggered?

Upon alarm activation, our monitoring centre is immediately notified. We then verify the alarm to ensure it’s not a false activation. Once confirmed, a response team is dispatched to your location to manage the situation, following the agreed-upon protocols to resolve any issues.

How are false alarms handled?

Our initial verification process helps reduce the number of false alarm callouts. In the event of a false alarm, we’ll reset your system and ensure it’s fully operational before leaving your premises. We also provide advice on how to minimise false alarms in the future.

What kind of reporting will I receive after an incident?

After resolving any incident, we compile a comprehensive report detailing the cause of the alarm, the steps taken to resolve the issue, and any recommendations for preventing similar incidents in the future. This report is provided to you for transparency and to assist in enhancing your security measures.

Do I need to have an existing alarm system to use Regency’s service?

While having an existing alarm system is beneficial, it’s not a prerequisite for our service. We can offer guidance on setting up a new alarm system tailored to your property’s needs or work with your existing setup to ensure optimal protection.

How do I get started with Regency’s Alarm Response Services?

Getting started is simple. Contact us through our contact form or call our customer service team to discuss your security needs. We’ll guide you through the registration process, help you set up your service, and ensure your property is protected without delay.